Welcome to the Tax Residency Tracker support page. If you are experiencing issues or have questions about how to use the app, we are here to help!
For any technical issues, feedback, or feature requests, please reach out to us directly:
📧 Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.
1. How do I export my travel history for my accountant?
Navigate to the Dashboard screen and look for the "Export" or "Report" icon. You can select the specific date range or jurisdiction, and the app will generate a beautifully formatted PDF report that you can save to your files, email, or print directly from your phone.
2. Are my travel logs backed up to the cloud?
To maximize your privacy, all travel records are stored locally on your device by default. If you change your device, please ensure you perform a full device backup via iCloud or iTunes to transfer your app data.
3. I upgraded to Premium but the features are still locked. What should I do?
Please go to the app Settings and tap on "Restore Purchases". Ensure you are logged into the same Apple ID you used to make the original purchase.
4. Can I customize the residency rule (e.g., 183 days rule)?
Yes! You can manage jurisdiction rules in the Jurisdiction Manager section. Simply tap on a country and set your specific target or limit days according to the local tax regulations.